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#helpdesk

TEMPLATE · 1 views

N8n Jira Sla Reminder (by AhmedMustafa-tech)

n8n template: DM the assignee in Slack before a Jira ticket breaches its SLA, and escalate when it does

TEMPLATE · 1 views

Simple Support System Mcp (by bitterdev)

MCP server for the Simple Support System ticket API (Concrete CMS): retrieve tickets, reply to them and change their status. Local, stdio only.

TEMPLATE · 1 views

Zammad MCP (by basher83)

A Model Context Protocol (MCP) server for Zammad integration, enabling AI assistants to interact with tickets, users, and organizations.

TEMPLATE · 1 views

Helpdesk (by egulay)

Template Spring Boot 4 / Java 21 helpdesk API: one service and persistence layer behind three interfaces — JSON REST, binary Protobuf over plain HTTP, and an embedded MCP server with AI assistant tools. MySQL 8, Flyway, Vault, Testcontainers.

TEMPLATE · 1 views

Support Sla Engine (by alvintnw)

Business-hours SLA tracking for support tickets: time-zone and holiday-aware clocks, pause/resume while waiting on the customer, exactly-once at-risk and breach alerts, and a daily compliance report. n8n + PostgreSQL.